Refund policy

Return & Refund Policy

Last Updated: 1/24/2026

Thank you for supporting handmade and thoughtfully sourced goods. Please review our Return & Refund Policy carefully before making a purchase.

Because of the nature of handmade, vintage, and textile items, all sales are considered final unless otherwise stated below.

1. All Sales Are Final

All items sold through Ruth Christine & Co. are final sale.

We do not accept returns or issue refunds for:

  • Change of mind

  • Color, texture, or pattern preference

  • Fit or scale expectations

  • Minor imperfections inherent to handmade or vintage goods

By placing an order, you acknowledge and accept the unique nature of these items.

2. Handmade & Textile Variations

Our products are handcrafted and/or made from vintage or antique textiles. As a result:

  • Variations in color, weave, texture, and pattern placement are normal

  • Slight irregularities are part of the character and authenticity of the item

  • No two pieces are exactly alike

These variations are not considered defects and do not qualify for a return or refund.

3. Vintage Item Disclosure

Vintage items may show signs of age, wear, or prior use, including but not limited to:

  • Light fading

  • Small marks or stitching repairs

  • Fabric thinning consistent with age

We make every effort to disclose notable condition details in product descriptions. Purchasing a vintage item signifies acceptance of its condition and history.

4. Damaged, Defective, or Incorrect Items

We will address issues if an item arrives:

  • Damaged in transit

  • Defective beyond normal handmade or vintage characteristics

  • Incorrectly fulfilled

To be eligible:

  • You must contact us within 7 days of delivery

  • Provide your order number

  • Include clear photographs of the issue and packaging

If approved, we will offer:

  • A replacement (if available), or

  • A refund to the original payment method, at our discretion

5. Non-Returnable Items

The following items are non-returnable and non-refundable, except where required by law:

  • Custom or made-to-order items

  • Personalized items

  • Digital downloads

  • Sale or clearance items

  • Gift cards

6. Shipping Costs

  • Original shipping costs are non-refundable

  • Return shipping (if approved) is the responsibility of the customer unless the error was ours

7. Lost or Stolen Packages

Once a package is marked delivered by the shipping carrier, we are not responsible for lost or stolen items.

Please ensure a secure delivery location. We are happy to assist with carrier claims but cannot guarantee replacements or refunds in these cases.

8. Refund Processing

Approved refunds will be processed within 5–10 business days.
Processing times may vary depending on your financial institution.

9. Legal Compliance

This policy complies with applicable U.S. consumer protection laws. Where state law provides additional rights, those rights will apply.

10. Contact Information

For questions regarding returns or refunds, please contact:

Email: ruthchristine.co@gmail.com
Business Name: Ruth Christine & Co.