Shipping policy
Shipping Policy
Last Updated: 1/24/2025
Thank you for shopping with Ruth Christine & Co. Below is important information regarding shipping, delivery, and fulfillment.
1. Processing Time
Orders are typically processed within 5 business days after payment is received, excluding weekends and holidays.
Processing time does not include shipping time.
Custom, made-to-order, or high-volume orders may require additional processing time.
2. Shipping Methods & Rates
Shipping rates and available methods are calculated at checkout based on:
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Order weight and size
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Shipping destination
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Selected carrier and service level
We currently ship to:
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United States only
3. Delivery Estimates
Delivery times are estimates only and are not guaranteed. Once an order has shipped, delivery timelines are controlled by the carrier.
We are not responsible for delays caused by:
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Weather
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Carrier disruptions
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Incorrect or incomplete addresses provided by the customer
4. Address Accuracy
Customers are responsible for providing accurate shipping information.
Orders returned due to incorrect or incomplete addresses may be subject to:
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Additional shipping fees
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Order cancellation without refund of original shipping costs
5. Lost, Stolen, or Delayed Packages
Once a package is marked delivered by the carrier, we are not responsible for lost or stolen packages.
If your package is delayed or missing:
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Contact the carrier directly to file a claim
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Notify us so we can assist with documentation if needed
6. Damaged Packages
If your order arrives damaged:
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Contact us within 7 days of delivery
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Include photos of the packaging and damaged item
Please do not discard packaging until your claim is resolved.
7. Shipping Policy Changes
We reserve the right to update this Shipping Policy at any time. Changes will be effective upon posting.
8. Contact Information
For shipping questions, please contact:
Email: ruthchristine.co@gmail.com
Business Name: Ruth Christine & Co.